Questions Gourmet Lovers ask us

If the goods are made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.

Yes, Cakes Designs 3NL can make changes to the goods which are necessary to comply with any applicable law or safety requirement, and they will notify you of these changes.

If Cakes Designs 3NL is unable to deliver your order on the agreed date, or if they damage your order before delivery/collection due to preventable circumstances in their control, you can end the contract. In this case, you are entitled to a full refund of the deposit and any payments made for the undelivered order within fourteen (14) days of notification. If a direct refund is not possible, Cakes Designs 3NL reserves the right to provide an equivalent refund amount in another form, such as a Credit Note.

Once you collect the order and the exchange has been completed with the product in appropriate condition, it is your responsibility to store and care for the order. Cakes Designs 3NL is not liable for any damage, accident, or mishap that may occur once the order is released from their care and custody.

It is standard practice for heavily decorated cakes to contain a small proportion of inedible items, such as support dowels, wires in sugar flowers, or artificial flowers. It is your responsibility to ensure these are removed before consumption. Such non-edible items will be highlighted under IMPORTANT SAFETY INFORMATION on the delivery note or communicated to you upon collection or delivery.

Cakes Designs 3NL reserves the right to use images of your cake for any form of advertising, including web-based promotions, brochures, galleries, and competitions.

Cakes Designs 3NL respects your privacy and complies with the General Data Protection Regulation (GDPR). They will identify the purposes for collecting Personal Data, only Process Personal Data for the purposes identified, respect your rights in relation to your Personal Data, and implement technical and organisational measures to ensure your Personal Data is protected.

No variation of the Contract can be made after it has been entered into, unless the variation is agreed to in writing by both the customer and Cakes Designs 3NL. If you wish to make changes to your order, contact Cakes Designs 3NL, who will try their best to accommodate requested changes. However, changes may not be possible within 7 days of collection or delivery, and additional charges may apply.

You should notify Cakes Designs 3NL immediately upon collection/delivery so they have the opportunity to rectify it in time for your event. All other concerns should be made in writing, with evidence of any faults, damages, or discrepancies included. Via email address: customercare@cakesdesigns3nl.com

Bank Name: NatWest Business

Account Name: CAKES DESIGNS 3NL

Account Number: 77482107

Sort Code: 600325

Note:- When making a bank transfer, include your Order Reference Number or Name to ensure the payment is allocated to your order.

You can pay online with a credit card, debit card, or PayPal, or via bank transfer, using the following details,

Bank Name: NatWest Business

Account Name: CAKES DESIGNS 3NL

Account Number: 77482107

Sort Code: 600325

When making a bank transfer, include your Order Reference Number or Name to ensure the payment is allocated to your order.

Cakes Designs 3NL will aim to deliver the order by the quoted delivery date, but delivery times are not guaranteed. If delivery is delayed due to causes beyond their control, the delivery date will be extended, and Cakes Designs 3NL will contact you to arrange an alternative time.

If Cakes Designs 3NL cannot contact you at the agreed time and date, the product will be transported back to their premises, and it will be your responsibility to collect the order. The order will be stored for a maximum of 24 hours, after which it may be destroyed, and Cakes Designs 3NL reserves the right to seek 100% of the order value.

If a third party collects the cake on your behalf, Cakes Designs 3NL will take a photo of the order's condition at the release time, or a release form is to be signed by that person, stating the cake is received in good condition at the time of collection /delivery.

Cakes Designs 3NL reserves the right to cancel, vary, or suspend the contract if events occur which are in the nature of force majeure. In this situation, you will be provided with written notice, and any booking fees paid are non-refundable, with reference to the cancellation policy.

The deposit depends on the type and total cost of the order:

Online orders are paid in full at the time of order.

Bespoke orders under £100 are paid in full at the time of order, or with a £50 deposit for order reservation, with the balance paid 24 hours before the specified date or in cash on delivery.

Bespoke orders over £100 and less than £200 require 50% of the total cost (including delivery) upon acceptance of the price, with the balance payable 24 hours prior to delivery.

Bespoke and Wedding Cake Orders (£200 or above) require a 30% deposit of the total cost upon acceptance of the price, 60% two months before the date, 85% 20 days prior, and the remaining balance 24 hours before the specified date, or in cash on delivery.

If an order is placed within 30 days of the delivery or collection date, the total cost is payable at the time the order is taken.

For standard orders (non-wedding and below £200): 100% cancellation fee if cancelled 6 days or less before delivery/collection.

For wedding cakes or orders of £200 and above: Cancellation fees apply depending on how far in advance of the event the cancellation is made:

60 days or more before the event: 10% cancellation fee

30 to 59 days before the event: 50% cancellation fee

14 to 29 days before the event: 75% cancellation fee

13 days or less before the event: 100% cancellation fee

Cakes Designs 3NL may also apply cancellation charges and terminate services for failure to pay on the due dates or in cases of insolvency. They reserve the right to apply an administration fee of £10 for any cancellation for wedding cakes or orders £200 and above.

Please talk to us about any allergy or special dietary requirement before you make payment. We offer various dietary options, but our cakes may not be suitable for anyone with food allergies or a reaction to certain food products. Please tell us about any allergy before your order is confirmed.

The storage conditions depend on whether the cake is fondant covered, or buttercream covered:

Fondant-covered cakes should be stored in the cardboard box it was delivered/collected in and kept in a cool (but not cold), dark place away from direct light.

Buttercream covered cakes need not be refrigerated in winter, but in summer it is generally recommended to keep the cake in the refrigerator. If refrigerated, remove from the refrigerator at least 2 hours before serving.

You can order goods online via the website, in person, via mobile, or through any other direct communication. The order is considered accepted once confirmed by Cakes Designs 3NL. The steps for ordering online are available on the Website. It is your responsibility to ensure you have used the ordering process correctly.

You can withdraw your order before the order confirmation (the Contract) has been made, without any liability, and all payments received will be reimbursed. To cancel after the Contract has been made, please tell us in writing by email: customercare@cakesdesigns3nl.com

You must be at least 18 years old and eligible to enter into a contract to buy goods from our website.

A contract is formed only when you receive an email confirming your order (the Order Confirmation). Please check that it is complete and accurate, and tell us straight away about any errors, as we cannot be responsible for inaccuracies in the order you placed.

Yes, we can reject an order for any reason, although we will always try to tell you without delay.

A quotation is valid for a maximum of 15 days from its date, unless we withdraw it earlier.

Yes, delivery is offered for certain destinations. Delivery charges are calculated on a mileage and time basis plus an admin fee, with free delivery available for certain destinations. Alternatively, you can collect your order free of charge from our premises.

The initial deposit that reserves your order is non-refundable.

If you are unable to pay the deposit when the order is taken, please let us know and we will work with you to find a suitable solution.

No. The images on the website are examples, and because every cake is handmade, your cake may have variations.

We have a legal duty to supply goods in conformity with the contract. On delivery, the goods will be of satisfactory quality, reasonably fit for any particular purpose you made known to us before the contract, and will conform to the contract.

Subject to certain exceptions, we are not liable for (i) loss which was not reasonably foreseeable to both parties when the Contract was made, or (ii) loss (for example, loss of profit) to your business, trade, craft or profession which a Consumer would not suffer, because we believe you are not buying the goods wholly or mainly for your business, trade, craft or profession.